GET TO KNOW AL AQSA CARPETS

Among the main reasons Al Aqsa Carpets is famous is because of the high quality of finishing and detailing from our staff; from the beginning of your dealings, until after the installation is complete. We at Al Aqsa Carpets prioritize great importance to the quality of the service we offer to each and every customer who comes into contact with us, whether face-to-face, by phone call, or even online such as website ‘live chat’, e-commerce sites such as shopee or Lazada, or from social media such as Facebook, Instagram, TikTok or YouTube.

Among the questions often asked by our customers and from online google searches, many wishes to know who is the owner of this Al Aqsa Carpets company. Don’t worry, because the owner of our company is 100% Muslim; with a background in civil engineering and a background in Islamic Theology & Islamic Design. Hope it answers your question!

It is known to those who have dealt with staff of Al Aqsa Carpets. We put a lot of emphasis on the service we offer, so we have trained our staff in a special ‘SOP’ or standard operating procedure before they serve the customers who will deal with us. At Al Aqsa, apart from ‘high quality goods at factory prices’, we also prioritize the quality of service we offer to our customers.

Sometimes, it is more important than sales because we are sure, every customer who is satisfied with our service even if they didn’t buy, will come back again or will spread the words. If you come as a ‘walk-in’ you will definitely be greeted with “Hi, Welcome! How can we help?”.

Unlike most other flooring products stores, we are open almost every day, every week, every month and every year except on holidays such as Hari Raya Aidilfitri and Hari Raya Aidiladha, or unless we told so on our social media or our google business profile . We understand that not everyone is able to come from Monday to Friday, even on Saturday there are sometimes people who work. So we are open every day, Monday to Sunday so that everyone can visit or deal with us according to the time and spare time you have. You can refer to our working hours below:

AL AQSA CARPETS FACTORY OUTLET STORE:

• Monday – Sunday; 09:00 am to 06:00 pm (WALK-IN)
• Monday – Friday; 9:00 am to 05:30 pm (ONLINE)
• Saturday, 9:00 am to 01:00 pm (ONLINE)

AL AQSA CARPETS PUSAT PENGHABISAN STORE:

• Isnin – Khamis; 09:00 pagi hingga 09:00 malam
• Jumaat – Ahad; 09:00 pagi hingga 10:00 malam

For those who have visited Al Aqsa Carpets Pusat Penghabisan Store, or always joined our live, will definitely know that Al Aqsa Carpets has a special branch with thousands of carpets and rugs from various countries such as Turkey, Iran, Belgium, USA, and Egypt. Aqsa PPS is a branch that we call a ‘carpet paradise’ because every choice of carpet is displayed, can be touched, even stepped on so that each of our customers can feel the quality of the carpets and rugs we offer, before making any purchase (or not, as long as you enjoyed the experience here!).

We also have a warehouse located nearby to store a wide selection of flooring products such as Rubber Mats, Vinyl Flooring, Self-Adhesive Vinyl, SPC Flooring, Artificial Grass, Carpet Tiles, Office Carpets, Premium Carpets, Wall-to-Wall Carpets, and pulse products. Al Aqsa Carpets; Mosque carpet. Adjacent to our showroom, are several warehouses that we have that store every product that we supply to our customers.

At Al Aqsa Carpets, we have a wide selection of patterns, colors and sizes for each product category, surely those of you who deal with us will be ‘spoilt for choices’. There are also customers who change their intentions from wanting to buy one product to another because they are mesmerized, stunned and affected by the quality of the products we offer. Almost all of the products we display are ‘readystock’, so it’s very easy for you to continue buying without waiting a long time if you go directly to our store. If you make a purchase online, you may have to wait 3 days – 7 days, depending on the location and performance of the courier.

The Al Aqsa Carpets showroom has also displayed each of our products for you to see, touch, and feel/step on yourself so that you can know the quality of the products we display. We also have a catalog or sample for you to take home if you can’t decide on the same day for the product you want, or if you want to bring it home to family members or friends who live far away that can’t come to our showroom.

No matter where you live; whether on the island, in Perlis, or Johor, the cost remains free! This free post is one of Al Aqsa’s initiatives to simplify matters and save costs for our customers. We will post it for free to your location in Peninsular Malaysia, no matter how far your location is from our warehouse. However, delivery can take as little as 3 days, up to 14 days, depending on the distance of your location and the delivery courier’s performance. If you plan to use the product as soon as possible, you can directly buy it in our store, use a courier like Lalamove, or pay for the delivery service to us, and we will try to send it within 3 – 5 days.

While visiting Al Aqsa Carpets, you will be able to use the facilities that we provide so that you are more comfortable, pleasant, and can make decisions at peace. We have provided several facilities such as –

1. Free, spacious car park for customer
2. Air-conditioned showroom
3. Child-and-Elderly friendly showroom
4. Surau for prayers
5. Water dispenser for drinks
6. Tables and seats for discussion and waiting customer
7. Product samples for you to touch and feel the qualities
8. Product information catalogue

Who doesn’t like sales promotion right? With this promotion, we can save spending amount on the purchases we make, especially if we have a certain budget. So with this promotion or discount, the surplus from the budget can be distributed to other budgets, at the same time cutting down your expenses. If you shop at Al Aqsa Carpets for the purchase of in-trend flooring products such as rubber mats, spc flooring, artificial grass or mosque carpets, you will definitely get a discount because almost every month there is a promotion! Every time we enter the festive season, or the holiday season, Al Aqsa Carpets will definitely comes with sales promotion for our customers.

What’s more interesting is that the promos run throughout the Al Aqsa Carpets platform, and sometimes there are platforms that have different promotions that can only be found on that certain platform. So you have to be aware and can do so by following us on social media to know which platforms have the latest promotions. To see ongoing promotions, can click here.

For those who want to get to know Al Aqsa Carpets more, maybe want to make a survey, comparison and get product information first, can go to our website to get the product catalog in PDF format, or if you want to read extra information or see our customer testimonials. If you want to see the main promotion that is going on, you can see the catalog of products involved in the ‘Promo’ section on our website, or you can follow us on social media to get the latest promotions or limited time promotions (shocking sale). You can follow the following link to go directly to the desired page:

1. Home Page
2. Website for product purchase
3. Facebook
4. Instagram
5. Twitter
6. TikTok
7. Youtube
8. Shopee
9. Lazada

If you want to make a purchase, you can go directly to our purchase website at aqsaonlinestore.com.my, to our e-commerce platform on Shopee or Lazada, or contact us directly via WhatsApp. We have staff according to the product you want who are ready to help you make a purchase or answer any questions about the product you want to know.

Some of the customers may or may not know how to install the products with proper method and with correct tools. Knowing so, we have provided visuals as a guide to help you install floor products neatly and beautifully. In addition to installation, we also have video guides for online purchases, and video reviews of artists, influencers, or customers who have used and installed our products so that you are more confident with the installation and selection of our products. You can find the video on our YouTube DIY.

Interested and wishes to know more about our products? You can contact us through our LiveChat, through our social media, or through the following ways:

1. • Customer service line – 03-5167 4453
   • WhatsApp (General Product) – 016 224 8027
   • Email – customercare@alaqsacarpets.com

You can also deal with us through the following line according to the type of product you want. If you want to ask about other products after asking one of the ‘person-in-charge’, there is no need to ask at another person-in-charge, just ask at the same person. Note that if you are found to be spamming our staff, you will only be served by one staff member accordingly or we reserve the right not to serve you at all.

• • EVENT CARPETS
  • CARPET TILES
  • OFFICE CARPETS
  • VINYL FLOORING
  • GRASS CARPETS
  • MOSQUE CARPET
  • PREMIUM CARPETS
  • GENERAL (All Products)
  • TIKAR GETAH

We at Al Aqsa Carpets have an advantage that no one else has. Maybe other stores or suppliers have sponsored artists; but we also do, and apart from having Malaysian celebrities and influencers who trust our products, we also have celebrities who also manage one of our branches– Al Aqsa Carpets Pusat Penghabisan Store! Dazrin Kamarudin, now called ‘BossCarpets’; is a person who is very knowledgeable about the selection of carpets or rugs that we have. Those of you who come to our location can meet him to take pictures, and ask for his opinion on the choice of carpet that is suitable for your area. He is usually at the PPS branch from 11 am to 7 pm, every day!